Privacy Policy

Welcome to DietaryMatrix (the “Website”). This Privacy Policy explains how Sarva LLC d/b/a DietaryMatrix (“we,” “us,” or “our”) collects, uses, discloses, and protects your information when you access or use our services, including our nutrition and food data APIs, offered through subscription basis (the “Services”). By using our Website and Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

• Personal Information: When you subscribe to our Services or register for an account, we may collect personal information such as your name, email address, phone number, and payment information.
• Technical Data: We may collect information about your device, including IP address, browser type, operating system, and access times. This information is collected to improve our Website’s performance and to prevent misuse of our Services.
• Usage Data: We collect information about your use of our Services, such as the number of API calls you make, the features you use, and the duration of your sessions.

2. How We Use Your Information

• Provide and Improve Our Services: We use your information to operate, maintain, and improve our Website and Services, including customizing your user experience.
• Billing and Account Management: We use your payment information to process payments for subscription fees and manage your account.
• Communication: We may use your email address to send you information about updates, promotions, and changes to our Services, provided you have opted in to receive such communications.
• Compliance and Security: We use your information to detect, prevent, and respond to potential fraud, security issues, or unauthorized access to our Services.

3. Data Sharing and Disclosure

• Third-Party Service Providers: We may share your information with third-party service providers who assist us in delivering our Services, including payment processors, hosting services, and analytics providers. These providers have access to your information only to perform tasks on our behalf and are obligated to maintain confidentiality.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, in compliance with applicable privacy laws.

4. Data Retention

• We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. When we no longer need to retain your information, we will securely delete or anonymize it.

5. Security of Your Information

• We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee its absolute security.

6. Your Rights and Choices

• Access and Update: You have the right to access and update your personal information by logging into your account or by contacting us directly.
• Opt-Out: If you no longer wish to receive marketing emails from us, you can opt out by following the instructions provided in those emails or by contacting us.
• Data Deletion: You have the right to request the deletion of your personal information. Please contact us if you wish to exercise this right.

7. Cookies and Tracking Technologies

• Our Website may use cookies and similar tracking technologies to enhance your experience, analyze usage, and personalize content. You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our Website.

8. International Data Transfers

• Your information may be transferred to and processed in countries other than your own. By using our Services, you consent to the transfer of your information to countries outside of your country of residence, which may have different data protection rules.

9. Children's Privacy

• Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18 without parental consent, we will take steps to delete such information.

10. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our Website and updating the “Last Updated” date.

11. Contact us

• If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: tech [at] dietarymatrix [dot] com